Effective Date: 2025
At ORO Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our website or services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Phone number
- Email address
- Address
- Appliance details shared during service booking
b. Automatically Collected Information
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
Your information is used to:
- Provide and manage appliance repair services
- Contact you regarding bookings or service updates
- Improve our website and user experience
- Respond to customer queries
- Maintain service records
- Send promotional or informational messages (only when consent is given)
3. Data Security
We use industry-standard security measures to protect your personal data.
However, no system is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell or trade your personal information.
We may share information only with:
- Verified technicians assigned to your service
- Payment gateways (for online transactions)
- Legal authorities, if required by law
All partners follow strict confidentiality obligations.
5. Cookies
Our website may use cookies to enhance user experience, analyze traffic, and improve performance.
You can disable cookies through your browser settings.
6. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices of external websites.
7. Data Retention
We retain your data as long as necessary for:
- Service completion
- Legal obligations
- Record keeping and customer support
You may request deletion of your data anytime.
8. Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Opt-out of promotional messages
To exercise these rights, contact us using the details below.
9. Children’s Privacy
Our services are not directed toward individuals under 18 years of age.
We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
ORO Services reserves the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.
11. Contact Us
For privacy-related questions, contact us at:
📞 9206014393
📧 oros74746@gmail.com
📍 Kolar, Karnataka – 563101